Customer Development Specialist
EBE Technologies - East Moline, IL
$60,000 - $75,000 a year
The Career Overview
EBE is seeking a dedicated software documentation writer to join our growing company. You will collaborate with product owners to develop useful and engaging content and training campaigns to grow our users’ base understanding of our solutions. In addition, you would be responsible for continuous improvements of current implementation and discovery documents. You will not be expected to deliver images with your content.
Responsibilities
Below are some of the responsibilities a technical writer is expected to assume:
- Create and refine technical information and other various materials for explaining products and services
- Ensure projects are completed on time and meet quality standards
- Suggest best practices and optimizations throughout content generation projects
- Collaborate with fellow technical team members to develop new approaches for creating more precise and engaging knowledge base articles for the company
- Manage complex information and multiple projects within content specifications and budget restrictions
- Implement comprehensive technical documentation, feedback, and changes whenever possible
Qualifications and Technical Skill Sets
Below are the qualifications expected of a technical writer:
- Bachelor’s degree in relevant technical field
- 3+ years of experience in software documentation
- Proficiency in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat
- Familiarity with systems development life cycle (SDLC)
- Excellent written and verbal communication skills
- Fluency in English
- Healthy analytical and critical thinking skills
- Time management and organizational skills
- Experience with both print and digital media formats
Working Conditions
- Some travel may be required no more than twenty percent
- Fast paced and high-energy
- Manual dexterity required to use desktop computer and peripherals
- Overtime may be required
- Office environment
Compensation
- Commensurate with experience and skill set
Reporting
This position reports to the Director of Professional services.
Company Profile
EBE is a 50-year-old software development company providing content decision support workflows for accounting and human resources functions, mainly targeted at the Transportation, Logistics and Employment Agency industries. EBE is a fast-paced environment with an exceptional history of growth and stability.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- East Moline, IL 61244: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- English (Required)
Willingness to travel:
- 25% (Preferred)
Work Location:
- One location
To apply for this position, contact with your resume.
Project Coordinator
EBE Technologies - East Moline, IL
$55,000 - $65,000 a year
Summary
The Project Coordinator position located on-site in East Moline IL, is client-facing and is responsible for a positive experience during the implementation process of EBE’s application software. A positive implementation experience is critical in protecting EBE’s brand.
The Project Coordinator must become familiar with EBE’s implementation configuration tools and methodology. The key to being successful in this position is following established processes and procedures
Job Duties
- Follow EBE’s implementation Agile methodology to ensure timely and accurate installation as dictated by the Requirements Definition
- Engage in discovery activities, including documentation of client’s current state of operations and future state after EBE’s applications are installed and deployed
- Communicate the project definition clearly to the Project Stakeholder to ensure appropriate resources are allocated
- Manage client expectation during the discovery, implementation, testing and go-live phases of the project
- Provide project auditing to manage timeline, changes, and/or all client requests
Requirements
- Being organized and punctual
- A background in IT helpdesk or other systems helpful
- Exceptional verbal and written communication skills are essential
- Excellent listening skills
- Interpersonal and situational leadership skills are very important for success
- Self-starter and eager to learn new products or solutions
- Experience with customer relationship management
- Experience with MS Office Suite (Word, Excel, PowerPoint, etc.)
Working Conditions
- Some travel may be required no more than twenty percent
- Fast-paced and high-energy
- Manual dexterity required to use desktop computer and peripherals
- Overtime may be required
- Office environment
Compensation:
- Commensurate with experience and skill set
Reporting:
This position reports to the Director of Professional services
Company Profile:
EBE is a 50-year-old software development company providing content decision support workflows for accounting and human resources functions, mainly targeted at the Transportation, Logistics and Employment Agency industries. EBE is a fast-paced environment with an exceptional history of growth and stability.
Job Type:
- Full-time
Pay:
- $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East Moline, IL 61244: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Project management: 3 years (Required)
Work Location:
- One location
To apply for this position, contact with your resume.